Customer Service Representative

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Customer Service Representative

Customer Service Representative

EPZA, ROSARIO, CAVITE

Job Title : Customer Service Representative

Location : EPZA, ROSARIO, CAVITE

Employment Type: Permanent

Job Qualification:

•Associate degree and Undergraduate are welcome to apply
•Bachelor’s degree is a plus but not required
•Experience in a customer service role is a plus but not required
•Fluency in English, both verbal and written, is required.
•Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time.
•Willingness to work on night shift and extended hours during high peak volume
•Fast learner and ability to work on a fast-paced environment
•Familiarity with computers and related software (MS Office)
•Organizational and problem-solving skills with attention to detail is highly desired.

Job Description:

•Receive Inbound call and Live Chat
•Receive Inbound call from customer calling thru recall line
•Receive Chat from product safety notice queue
•Validate customers affected by product safety notice thru guidance on identifying product identification
•Assist affected customers by providing next steps and procedures via service form.
•Transfer customer to appropriate queue/ team if necessary
•OUTBOND CALL & EMAIL MANAGEMENT
•Retrieve and follow up on Voice Mail left on recall line
•Respond to email from customers pertaining to recall and provide specific instruction on next and necessary steps
•Forward non recall inquiry to appropriate queue/ team

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